When you arrive, you will be given a temporary access card which will give you access to all core doors (entrance and doors leading to your flat), get you through the speed gates at reception, and give you access to your block, flat and bedroom.

Once you have enrolled, your Student ID card will provide you with the same access as the temporary card so you will need to give the temporary card back to reception. Failure to return this will result in a charge of £10.

Please note that there is a privacy button on the inside of your bedroom door. This can be pushed in whilst you are inside the room, however, do ensure it is not pushed in when you leave your bedroom. If the button is pushed in when you leave your bedroom, you will be locked out and will need to come down to reception to be let back into the bedroom.

Bishop Gate is a NO SMOKING building! If you wish to smoke, please smoke outside the building, at least 20 meters away from the block entrance. Please ensure cigarette ends are disposed of in the smoking bins provided and not dropped on the ground.

Download the Wayfinder App to help you get around. Use it to access a Campus Map, your timetable, Protection Services, Aula for course materials and much more.

Heating times are 7am - 10am and 4pm - 11pm

Hot water times are 6:30am - 11pm

WE DO NOT allow extra portable heaters in your room or additional fridge/freezers - this is a breach of your terms and conditions and is a Health and Safety risk. For a full list of prohibited items, please refer to your Licence to Occupy.

This is a Wi-Fi building – on your device please scan for available Wi-Fi networks and select GLIDE. If you encounter any problems, please contact Glide on 0333 123 0115 or email studentsupport@glide.co.uk to advise you best with your issues.

Please do not put pictures/posters/LED strip lights on the walls in your room - blue tac will leave an oily residue, cellotape can peel the paint off and pins will make holes in the walls.

Also, please do not keep high amounts of cash in your room, we strongly encourage you to open a UK bank account (if you do not already have one). Or, if you need to have a certain level of cash on your being, please purchase a lockable security box and put this in a safe place. If you do purchase one, please do not discuss it with anyone.

Should you have deliveries while you are residing here, reception collects all parcels/letters delivered.

For parcels, you will receive an email to say you can come and collect these from us during reception opening hours.

Any letters will be placed in your post box at the reception area - your post box key will have been given to you on arrival or will be in your flat kitchen on your noticeboard for all residents to use (depending on your room type). Please ensure that once you have finished using the key it is put back up in the kitchen for others to use if in shared living.

Please ensure you keep this safe - a lost key will incur a charge of £5.00. There is also an Amazon locker outside block which you can access 24/7.

The social space in the reception area has:

• Pool table (borrow pool cues and balls from reception)
• Table tennis table (borrow rackets and balls from reception)
• Payable vending machine
• Managed printer by the study room

There is also another small social space in block B, past the laundry room, which has: 

• Study pods
• Large table
• Payable vending machine in the corridor

We have a bookable TV room and private dining room. You can also hire a PS5 to be used for up to 2 hours at a time. 

Day Guests are required to be signed in and out at reception, no prior notice is needed.

Overnight Guest Forms must be completed in advance by no later than 4pm on the day of the guest arrival. 

You can only have one overnight guest at a time, and you can have a maximum of 2 nights in a 7-day period. 

No overnight guest forms will be authorised on a weekend/bank holiday so please submit for such dates ahead of time. Please familiarise yourself with the overnight guest policy.

Laundry facilities are available and these are located in the facilities area on the ground floor of B block.

These are accessed via the Washnet app which can be downloaded via your app store or by scanning the QR code on display in the Laundry room.

A wash is charged at £3.00 and a dry is £1.50.

If you have any maintenance issues, you can report these via our Estates portal. It can be found on the notice board in your flat corridor or in your bedroom.

You can also come and speak to us at the reception to get your problem fixed if you require further assistance.

Monday to Friday, 8am - 7pm. 

📞 024 7765 4255

📧 BishopGate@futurelets.co.uk

There are recycling bins and general waste in your room. Please ensure to separate your waste correctly.

• Before of disposing of any recycling items, be sure to rinse out any food residue.
• You may recycle glass, paper & cardboard, tins & cans, yoghurt pots, and plastic drink bottles.
• Any other items should be disposed as general waste.

You are responsible for emptying your rubbish into the correct bins which are outside each block. Please ask if you're unsure where it is. Please ensure rubbish is removed regularly to prevent flies and maggot infestations. There will also be a food waste bin appearing in your room at a later date – solely for your food waste.

Your room is your responsibility whilst living in Halls. You will need to supply your own waste bags and regularly take your waste bags to the bins which are located outside the blocks, please throw your waste in the appropriate bin – general (green) and recycle (blue).

Here are some additional tips for reducing your carbon footprint:

• Remember to turn off lights when they are not in use to reduce energy consumption.
• Consider shortening your shower time to 4 minutes to lower water usage.

The domestic team are on site keeping communal and touch point areas regularly maintained.

Bike lockers for bicycles are available in our bike store (ask reception for more details). Electric scooters are not permitted on site.

Please call 024 7765 7363.

Please call this number if you have electrical or water problems over the weekend/out of hours as they will escalate this to the out of hours Estates team. They can also help with other queries/issues out of hours.

In a medical emergency please ring 999 and ask for an ambulance, you should also contact the Protection Service who can help in the interim as they are all first aid trained.

If you need assistance for a non-life-threatening injury you can again contact the Protection Service, you can also ring the 111 service for advice and guidance, or alternatively visit the walk-in centre. The walk-in centre is located on 2 Stoney Stanton Road, Coventry, CV1 4FH, this is a 10-minute walk from your accommodation.

Residence Life Co-ordinators will be around holding events to encourage you to engage with your fellow residents and hold event nights here at Bishop Gate and off site too.

Your kitchen message boards also have relevant information for you on events, security and general information. ResLife will also send out information about events in Halls.